PassPort LogoShiba Pass

Report an Issue

Found a bug or have feedback? We'd love to hear from you.

Please contact us at:

shibapass[at]itdog.com.hk

How to Report an Issue

To help us resolve your issue quickly, please include the following information in your email:

Required Information

  • Screenshot of the QR code or barcode you're trying to scan
  • Your iOS version (Settings → General → About)
  • Browser you're using (Safari/Chrome) and its version
  • Steps to reproduce the issue
  • Any error messages you see